Return & Refund Policy

At Zakka Concept, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be:

• unworn, unused, and in the same condition as received
• in its original packaging
• with all original tags attached
• accompanied by the receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To request a return, please contact us first at info@zakkaconcept.com.

If your return is approved, we will provide return instructions and the appropriate return address based on the item and fulfillment location.

Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Our return processing locations may include:

Hong Kong
B7-10, 1/F, Block B, Hong Kong Industrial Centre, Lai Chi Kok, Hong Kong

Japan
205, 3-2-22 Minamisenba, Chuo-ku, Osaka-shi, Osaka, Japan

3. Return Shipping Costs

If you changed your mind

If the return is due to personal preference, change of mind, ordering the wrong item, or any reason not caused by our error, the buyer is responsible for the full return shipping cost. Original shipping fees are non-refundable.

If the item is faulty or incorrect

If the return is due to our error, such as:

• a defective item
• a damaged item
• the wrong item received

please contact us at info@zakkaconcept.com with photos and order details. We will review the case and provide return instructions. If approved, we will cover the return-related cost or arrange an appropriate solution.

We recommend using a trackable shipping service for returns, as we are not responsible for returned items lost in transit.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, please contact us promptly at info@zakkaconcept.com so we can evaluate the issue and assist you as soon as possible.

5. Non-Returnable Items

The following items cannot be returned:

• perishable goods, such as food, snacks, or plants
• custom-made or personalized products
• personal care goods, such as beauty products or opened cosmetics
• hazardous materials, flammable liquids, or gases
• sale items
• gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

6. Exchanges

We do not offer direct exchanges.

If you would like a different item, the fastest way is to request a return for the original item (if eligible), and then place a new order separately.

7. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must still be in the same condition as received:

• unworn or unused
• with tags attached
• in its original packaging
• accompanied by proof of purchase

Unless the return is due to our error, the buyer is responsible for the return shipping cost.

8. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

Refunds will cover the approved returned item only. Original shipping fees are non-refundable unless the return is due to our error.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@zakkaconcept.com.