Shipping Policy

Our products are sourced from Japan. Depending on stock availability, product type, and fulfillment arrangements, orders may be dispatched from either Hong Kong or Japan. This allows us to manage stock more efficiently and provide international shipping to customers worldwide.

We Currently Ship To

St. Helena, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Cyprus, Georgia, Hong Kong SAR, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, El Salvador, Greenland, Guatemala, Honduras, Mexico, Nicaragua, Panama, United States, Australia, Christmas Island, Fiji, New Zealand, Tonga, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, and Peru.

Processing Time

All orders are processed within 5–10 business days after payment confirmation.

Orders are not processed or shipped on weekends, Hong Kong public holidays, or Japanese public holidays.

During peak periods or high order volume, processing times may be longer. We will notify you if there is any significant delay.

Shipping Origin

Our products are sourced from Japan, while orders may be dispatched from Hong Kong or Japan depending on stock availability, product type, and fulfillment arrangements.

If your order contains multiple items, they may be shipped separately depending on stock location.

Shipping Methods & Delivery Estimates

We ship internationally to customers across Asia, Europe, North America, Oceania, and South America.

For orders shipped to the United States, we may use Japan Post, Hongkong Post, YunExpress HK, or an equivalent courier or logistics provider, depending on the shipping origin, product type, destination, and carrier availability.

For orders shipped to other countries and regions, we generally use Japan Post or Hongkong Post, depending on whether the order is dispatched from Japan or Hong Kong.

Please note that actual delivery times may vary depending on your destination, customs processing, local postal services, courier availability, weather conditions, and peak seasons.

Shipping Fees & Free Shipping

Shipping fees are calculated at checkout based on your shipping address and the weight of your order.

Free standard shipping is available for orders over US$69.99 after discounts, before tax and shipping, unless otherwise stated at checkout.

Free shipping will be automatically applied at checkout when the minimum purchase amount is met.

For certain destinations, including the United States, available shipping methods and fees may vary depending on carrier availability, parcel size, and current postal or courier restrictions.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

Customers are responsible for any additional customs charges, taxes, import duties, or clearance fees incurred.

We are not liable for delays caused by customs clearance procedures.

Shipping Restrictions

We currently ship only to the countries and regions listed above. If your destination is not available at checkout, shipping may not be available at this time.

Certain products may also be restricted from shipping to specific destinations due to local laws, regulations, or carrier limitations.

Shipping methods may change depending on postal restrictions, courier service availability, or destination-specific requirements.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that tracking updates may take some time to appear, depending on the courier, destination, and local delivery partner.

For some international shipments, the package may be handled by a local delivery partner after arriving in the destination country. Tracking information may be updated by the original courier or the local delivery partner.

Lost or Stolen Packages

We are not responsible for packages that are marked as “delivered” by the courier but are subsequently lost or stolen.

If you experience any issues with your shipment after it has been marked as delivered, please contact the shipping carrier or local delivery provider directly.

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal to pay customs duties or import taxes, or failure to collect the package within the required time, the customer may be responsible for any return shipping fees, reshipping fees, or related charges.

If you would like us to resend the package, additional shipping fees may apply.

Need Help?

If you have any questions regarding shipping, please contact us at:

info@zakkaconcept.com